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Our Guarantee

NovoNail Satisfaction Guarantee

NovoNail guarantees your satisfaction with the results of our comprehensive Nail Restoration Procedure (Stewart Method). Our Guarantee is not to be used in conjunction with any other treatments or services that NovoNail provides. We strive to provide you the best solution for the restoration of your healthy toenails. If you are not satisfied with the results of your procedure, please contact us immediately and we will refund you the full price you paid for the procedure. The refund will not cover the cost of medications you purchased in connection with the procedure and its aftercare or any fees you paid to third-parties in connection with your procedure and its aftercare.

NovoNail Satisfaction Guarantee Details:

  1. If you're not satisfied, simply call us at 434-207-2220 during our normal business hours. All requests made under this guarantee must be made in writing within 180 days of your procedure. We will process your request within 5 business days after we've received all of the documents and materials sent to you. Unfortunately, we cannot refund or credit any money charged by third parties for filing fees, taxes or other costs incurred in connection with your procedure and its aftercare.
  2. Please note that we cannot guarantee the results or outcome of your particular procedure because medical results vary in all instances. Certain problems and complications can arise when undergoing all procedures. Because of the confidence we have in Dr. Stewart’s procedure and care, though, we are willing to guarantee that you will be satisfied, and if you are not, you will receive a refund of the full purchase price of the procedure.
  3. The success of the NovoNail treatment depends in part on a patient's compliance with Dr. Stewart's aftercare protocol. This protocol is explained in detail to every patient during the initial consult. In order to qualify for the Satisfaction Guarantee, a patient must certify in writing that he/she has complied with the aftercare protocol.